Service On Scene
How it works For drivers For mechanics For shops Help center
Welcome to Service On Scene

Car trouble?
A mechanic comes to you.

Service On Scene connects drivers with mobile mechanics, technicians and repair shops nearby. Send an SOS from the roadside or your driveway, agree the price in writing, and watch them arrive on the map.

See how it works
I'm a driver
My car needs help
I'm a mechanic
I want jobs near me
I run a shop
A garage or business
Free to use Price agreed in writing first You pay the mechanic directly Ratings both ways Website and phone app, one account
How it works

From “my car won't start” to back on the road

Five steps, and you can see every one of them happen. Scroll along and the phone shows each screen.

1

Tell us what's wrong

Tap SOS, say whether it's an emergency, pick the problem and add a photo if you can. SOS means service on scene: a mechanic comes to wherever your car is, on the roadside, in a parking lot or in your driveway.

How to send an SOS
The SOS request: what's wrong, a description, which car and where
2

Mechanics nearby hear about it at once

Every online mechanic and shop nearby who does that work sees it on their board, and the first to accept takes the job. Not in a hurry? Ask for quotes first and pick the one you like.

Getting quotes first
A mechanic's Dispatch board with the new request
3

Agree the price in writing

The mechanic names their price, line by line. You both sign a short service agreement before anyone sets off, and nothing is added to it later unless you approve it.

About the agreement
The service agreement, ready to sign
4

Watch them come to you

Follow your mechanic on the map with a live arrival time, message or call them, and share the trip with someone you trust.

Following your mechanic
The mechanic on the way, two minutes out
5

Confirm, pay and rate

When the work is done you both confirm it, you pay the mechanic directly (cash, card or an app, as agreed), and you rate each other. The receipt goes into your car's history.

Finishing a job
Rating the mechanic after the job
For drivers

Help for your car, your way

Driver guides

Right now or next Tuesday, at the roadside or at a shop. Pick how you want it done, and see the price before the work starts.

Somewhere unsafe? Get towed to safety

Say you're not safe and your emergency SOS goes straight to tow providers nearby, to move you to a safe spot first. The price is in the towing agreement before you sign.

Get towed to safety
Are you in a safe location?
Where should the tow take you?

Compare quotes, then choose

Ask for quotes first: mechanics send a price and when they can come, line by line. Nobody is sent until you accept one.

Get quotes
Two quotes side by side

Book for later

Pick a day and a time window. The mechanic or shop takes the booking, and you both get a reminder.

Book a job
Book for later: day, time and window

Share your trip

Send someone a live link to follow along: who's coming and when. No account needed, and it ends by itself.

Share a trip
The page your friend sees

Deals near you

Clear prices for common jobs, posted by mechanics and shops nearby. Tap one to request it.

Deals near you
Browse with Deals near you

Find someone you like

Browse by service, online or not. Read their page: rates, services, guarantee, reviews and license. Then ask them directly.

Browse mechanics and shops
Mechanics and shops that do brakes
A mechanic's page

Receipts and your car's history

Every job leaves a summary and a receipt: what was done, the parts, the agreed total. It all adds up to a service history for each of your cars.

Past jobs and receipts
A job summary with the receipt
For mechanics

Your skills, your prices, your hours

Mobile mechanics and technicians get requests from drivers nearby. You decide when you're online, which jobs you take and what you charge.

How to set up your account
1

Set up once

Add a photo, a short bio, the services you offer, your rates and your license. Drivers see your age, never your birth date. Stuck on a field? The setup guide goes through every one.

Set up your mechanic account
Setup: what drivers see first
2

Go online when you want

Flip one switch and requests for the services you do, near you, land on your board. Filters and a 30-minute pause keep you in control.

Go online and choose your jobs
Dispatch: Online, taking jobs
3

Name your price

Every job is at your price, line by line. The driver signs the agreement before you set off: their written promise to pay you, directly.

Take a job and set the price
Take this job: your price, line by line
4

One button moves the job along

On my way, I've arrived, Work finished. The driver sees you coming, and any extra work you find is approved by them before it's added.

On the way and on scene
The job screen on the way
5

See where the work is

The jobs map shows open requests around you, even while you're offline, and the heat map shows where jobs are getting done today.

The jobs map and heat map
The jobs map with an SOS request
6

Track what you earn

Earnings against a weekly goal, your acceptance and completion rates, your rating, and every receipt, all in one place.

Earnings and job history
Earnings this week
For shops

Bring your shop to more drivers

How to set up a shop

List your garage with its address, bays and hours. Take drop-offs, bookings and roadside calls, and put your technicians to work, each with a login of their own.

A storefront drivers can find

Drivers find you in Browse with a Shop badge, your address, rates, services, tow prices and reviews.

Your storefront
The shop's page as a driver sees it

Your team, each with a login

Add technicians and see who's on duty, live on the map. Hand each request to whoever's free, with a price; they take SOS calls nearby on their own phone.

Hand a job to a technician
A request on the shop's day with the team under it
Send the job to a technician with a price

Tow jobs

List towing to get tow requests, including drivers who aren't safe, priced from your own tow rates.

Tow jobs
A tow request on the shop's day

Bookings on a schedule

Drivers book a day and a time window. Take the booking and it goes on the shop's schedule, in the colour of whoever has it.

Bookings and the schedule
The shop's schedule with a booking

Post a deal, free

A clear price for a common job, like front brake pads installed. Drivers nearby see it in Deals near you.

Post a deal
A running deal with its numbers
For mechanics and shops

Want more work? Promote, only if you choose to

Service On Scene is free to use. When you want more requests, pay for Sponsored spots in searches you already match, from a prepaid balance.

Pay as you go. Per request, per completed job or per profile open, with a daily budget you set.
Sponsor your area. Own a service in the ZIP codes around you, with a guaranteed share of matching searches or credit back.
Spotlight an hour. A Sponsored spot near you for 60 minutes, and you hear requests first. If nobody sees it, you're not charged.
Always labeled Sponsored. Ratings, reviews, badges and everyone else's order are never for sale.
Promote your business: the basics
Promote your shop: balance, free credit and how you're doing
Safety and trust

Built so both sides know what to expect

Mechanics show their face, name and age up front, every job has a signed agreement, and a person reads every report. In danger? Call 911 first.

A written agreement, every time

The work, the price and when it's paid, signed by both of you before the job goes ahead. Extra work needs your OK.

About the agreement

Ratings both ways

Drivers rate mechanics and mechanics rate drivers after every job, so good work and good customers stand out.

Rating a job

Share your trip

A live link for someone you trust. It never shows phone numbers, prices or messages, and it stops working by itself.

Share your trip

Report and block

Report someone from the job or their page, and a person on our team reads it. Block someone and they won't reach you again.

Safety and reporting

Your data, your choice

Switch analytics and research data off any time, download what we hold, or delete your account.

Your data
Light and dark

Easy on the eyes, day or night

Light is the default. Turn on Dark mode in Profile and the screens and the map switch together. Drag across the phone to compare.

The map follows along, drawn in the same colors as the rest of the app.
On the website and the phone app, kept on each device.
The map in light mode The map in dark mode
LightDark
Help center

Stuck? There's a guide for every screen

Step-by-step guides with a picture of each screen, from setting up your account to your first job. Search them, or start with one of these.

Set up your mechanic account Send an SOS Set up your shop Go online Get towed to safety Add technicians

Ready when your car isn't

Create a free account in a minute. Drivers, mechanics and shops all start here, on the website or the phone app.

Visit the Help center